Manage the payment operations team and oversee projects.
Handle critical payment escalations and ensure timely resolution.
Collaborate with Payment Service Providers for seamless customer service.
WeTravel builds tools that empower entrepreneurs to launch and grow their own travel businesses. Their platform simplifies trip proposals, payment processing, and customer management, enabling organizers to focus on creating amazing experiences; they are a category leader powering over a million travelers' adventures.
Oversee and manage a remote team of VAs across leasing, accounting, customer support, and maintenance coordination.
Design, implement, and maintain KPIs, scorecards, and performance dashboards to improve operations.
Act as a trusted operational partner to U.S. leadership, translating goals into workflows and measurable outcomes.
OurAssistants partners with U.S.-based property management companies to build high-performing remote teams that scale efficiently and sustainably. They specialize in operational excellence, process design, and performance-driven workforce management.
Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
Handle escalations and customer happiness: resolve higher-stakes issues and protect trust
They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.